How Generative AI Will Transform the Future of Sales

In this badge you learn what kinds of tasks generative AI models are trained to do, and some of the technology behind the training. This badge also explores how businesses are coalescing around specialties in the generative AI ecosystem. Finally, we end by discussing some of the concerns that businesses have about generative AI. Einstein GPT starts with trusted customer data—your single source of truth about your customer. It combines models trained on CRM data in Data Cloud with models trained on external data. There’s always a human in the loop, who gives feedback, reviews, and approves the output of Einstein GPT before it deploys.

salesforce generative ai

Are you ready to pave the way for a new era of innovation and success in the Salesforce ecosystem? Skill up today with the great resources on Trailhead, Salesforce’s online learning platform, listed below to learn about the latest innovations at Salesforce and build the future of business with AI + Data + CRM. Be sure that when you’re using a sandbox for AI training, you’ve eliminated all personal data to build your prompts or train an AI model — you can easily eliminate or obfuscate any data that shouldn’t be included with Data Mask. Dary Hsu is a Senior Product Marketing Manager on the Platform team at Salesforce.

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This is in contrast to most other AI techniques where the AI model attempts to solve a problem which has a single answer (e.g. a classification or prediction problem). For example, your service reps are making full use of the Service GPT features. They are using it to generate personalized responses to cases opened by your customers and generate wrap-up summaries once the issues are resolved. There are many products that make use of this AI model, including Sales GPT for sales, Service GPT for service, Marketing GPT for marketers, and Apex GPT for developers.

Marla Hay VP of Security, Privacy, and Data Management at Salesforce and runs the Trusted Services product organization. She joined Salesforce in 2017 after leading product at a consumer identity management company. Marla holds a BS in Computer Science from Cornell University and an MS in Computer Science from Johns Hopkins University. Finally, as you’re getting deeper into your AI journey, it’s critical that your data is backed up and can be restored down to the record level in the unlikely case that data used and augmented by AI is misconfigured or incorrectly synced. Back up your data in order to view each version of the records used and touched by AI, and restore any mistakes. Security Center can help you centrally manage user permissions and org configurations for data used in and ingested from AI processes.

Einstein Copilot in Action: A Conversational AI Assistant Driving Massive Productivity Gains

McKinsey’s research also shows that 40 percent of enterprises plan to invest in generative AI. This collaboration will help companies realize measurable results by deploying Salesforce and McKinsey software, data assets and an implementation methodology that focuses on building generative AI solutions that work at scale. Companies will not only be able to use Einstein Copilot within Salesforce applications, but also across consumer-facing channels.

Yakov Livshits
Founder of the DevEducation project
A prolific businessman and investor, and the founder of several large companies in Israel, the USA and the UAE, Yakov’s corporation comprises over 2,000 employees all over the world. He graduated from the University of Oxford in the UK and Technion in Israel, before moving on to study complex systems science at NECSI in the USA. Yakov has a Masters in Software Development.

The Einstein Platform already draws on 10 years of innovation based on predictive capabilities, said Stokes. In a press release, Parker Harris, co-founder and chief technology officer at Salesforce, referred to the ways data and AI can work together. VentureBeat’s mission is to be a Yakov Livshits digital town square for technical decision-makers to gain knowledge about transformative enterprise technology and transact. Salesforce was early to the enterprise AI game, launching Einstein in 2016 to aid with customer outreach, search, segmentation, and product recommendations.

The CRM giant also plans expanded capabilities for the generative AI assistant Einstein GPT, released in March, under the umbrella of the Einstein 1 Platform. Salesforce announced a rebrand of its Einstein 1 Data Cloud and new capabilities for the Einstein generative AI assistant for CRM at the Dreamforce conference held in San Francisco on Tuesday, Sept. 12. Plus, Trust Layer allows organizations to have control over their own data.

Salesforce AI delivers trusted, extensible AI grounded in the fabric of our Platform. Utilize our AI in your customer data to create customizable, predictive, and generative AI experiences to fit all your business needs safely. Bring conversational AI to any workflow, user, department, and industry with Einstein. An AI that can hold a natural, human-like conversation is clearly different from what we’ve seen in the past. As you learn in the Artificial Intelligence Fundamentals badge, there are a lot of specific tasks that AI models are trained to perform. For example, an AI model can be trained to use market data to predict the optimal selling price for a three-bedroom home.

Ensuring that AI integration doesn’t access data or modify systems beyond the intended scope is crucial for maintaining data security and system integrity. As we described above, access controls and user permissions should be carefully defined, granting AI systems only the necessary privileges and limiting their access to specific data sources or systems. And, thorough testing and validation of AI integration should be conducted to verify it functions as intended and doesn’t have Yakov Livshits unintended consequences or vulnerabilities. To both protect data used in AI processes and confirm that your integrations are staying within the bounds of the data you want to use, you’ll want to implement controls to protect customer data from unauthorized access or breaches. First, anonymize and aggregate customer data before using it for generative AI purposes. Remove personally identifiable information (PII) and any other sensitive data that could identify individuals.

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